Privacy Policy
Dear clients,
To avoid any misunderstanding, please read the "Privacy" terms.
We would like to inform you that a new regulatory document - Regulation (EC) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46 / EC (General Data Protection Regulation).
CONFIDENTIALITY
In the Al-Amar store in Sofia, electronic stores www.al-amar.bg, www.al-amar.eu, personal data of visitors and registered users are processed for the purpose of advertising, sale and delivery of perfume oils, natural products for cosmetics use and active ingredients for use in cosmetic products from all over the world. In our online websites, we provide information about the different products, how they are used, their origins, and more.
Data Administrator (the "Administrator"), processed by the e-shops www.al-amar.bg, www.al-amar.eu e ASM GROUP EOOD, Sofia, 15 Jordan Stubel Str., Fl. 1
The types of personal data we process
I. We treat the following categories of data on a contractual basis:
1. Details of your e-commerce account www.al-amar.bg, www.al-amar.eu, created for you after entering into an informal agreement with the Administrator, accepting the terms and conditions for using a website and e-shops www.al-amar.bg, www.al-amar.eu (the "Terms of Service"):
* Surname and first name;
* E-mail address;
* Password;
2. Data for online ordering through the e-shops www.al-amar.bg, www.al-amar.eu made by you, concluding an informal distance contract with the Administrator under the General Terms and Conditions:
* First name and surname of the person to be delivered;
* Delivery address - country, city, zip code, address;
* Contact phone;
* Invoice data - names, phone, city, country, postcode, address;
* Way of delivery;
* Method of payment;
* Order number;
* Payment amount;
* Payment status;
* Status of delivery;
II. We process the following data based on your consent expressed through a deliberate action - self-referencing of optional data and / or free choice of specific options:
1. Your e-shop account details www.al-amar.bg, www.al-amar.eu
Company of a legal entity and / or name of another personalized or unincorporated entity / organization;
2. Contact details and sent message or published comment, provided by filling in the contact form of the e-shops www.al-amar.bg, www.al-amar.eu or by sending us an email, phone call, posting comments and other forms of communication and / or expression:
* Surname and first name;
* E-mail address;
* Phone number;
* Address;
* Internet site;
* Content of the comment / message
3. Online orders via e-shops www.al-amar.bg, www.al-amar.eu:
* Order History;
You may withdraw any of the above consents through your account settings or the form and manner prescribed in this Policy. Upon withdrawal of consent, the processing of the relevant personal data for the stated purposes is discontinued. Withdrawal of consent does not affect the lawfulness of consent-based processing prior to its withdrawal.
III. We process the following data according to local law and Union law:
1. Your e-shop account details www.al-amar.bg, www.al-amar.eu:
* Surname and first name;
* E-mail address;
* Company of a legal entity and / or name of another personalized or unincorporated entity / organization;
2. Online orders via e-shops www.al-amar.bg, www.al-amar.eu: * Delivery address - country, city, postcode, address;
* Telephone for delivery;
* Invoice data - names, phone, city, country, postcode, address;
* Way of delivery;
* Method of payment;
* Order number;
* Payment amount;
* Status and payment history
* Status and delivery history;
* Order History;
Order data by phone:
* Invoice data - names, phone, city, country, postcode, address;
* First name and surname of the person to be delivered;
* Delivery address - country, city, zip code, address;
* Telephone for delivery;
* Way of delivery;
* Method of payment;
IV. We process on the basis of legitimate interest the following data:
1. Your e-shop account details www.al-amar.bg, www.al-amar.eu:
* Surname and first name;
* E-mail address;
* Company of a legal entity and / or name of another personalized or unincorporated entity / organization;
2. Order online data via e-shops www.al-amar.bg, www.al-amar.eu
* Delivery address - country, city, zip code, address;
* Telephone for delivery;
* Invoice data - names, phone, city, country, postcode, address;
* Way of delivery;
* Method of payment;
* Order number;
* Payment amount;
* Status and payment history
* Status and delivery history;
* Order History;
Purposes of the processing of personal data:
1. Your e-shop account details www.al-amar.bg, www.al-amar.eu are processed for the purposes of:
* Implementation of the accountability of the Administrator through the recording of legally significant authentication data in electronic protocols.
* Delivery of ordered products;
* Provision of technical troubleshooting, customer information from an operator, or in relation to complaints, tracking supplies, payments, etc .;
* Verify by sending an email to ensure the security of access to your account data and when changing your password;
* Authentication when signing in to your account
* Send emails and / or push notifications for direct marketing and advertising with your explicit consent;
* Comply with the regulations in the laws, court decisions, legal orders and decisions of the authorities and supervisors. This includes using your personal data to collect and verify accounting data and comply with the accounting rules;
2. Telephone order data is processed for the purpose of:
* Delivery of ordered products;
* Informing clients from operators in our Call Center or in connection with complaints, tracking of deliveries, payments, etc .;
Observing the rulings in the laws, judgments, legal orders and decisions of the authorities and supervisors. This includes using your personal data to collect and verify accounting data and comply with the accounting rules;
* Preventing losses as well as detecting and preventing misuse in filing, registering and delivering orders;
3. The online ordering data through the e-shops www.al-amar.bg, www.al-amar.eu are processed for the purposes of:
* Delivery of the ordered products;
* Provision of technical troubleshooting, customer information from an operator, or in relation to complaints, tracking supplies, payments, etc .;
* Prevent and investigate abuses in online orders and related supplies, as well as losses and fraud;
* Comply with the regulations in the laws, court decisions, legal orders and decisions of the authorities and supervisors. This includes using your personal data to collect and verify accounting data and comply with the accounting rules;
* Analyzing statistics obtained after anonymization of your data;
4. The contact details and the sent message or published comment are processed for the purposes of:
* Identify you as a sender / author of a message or a posted comment;
* Communicating with you;
5. The video surveillance data in the Al Amar Perfumery House physical store is processed for the purpose of:
* Tracking incidents and violations;
* Preventing and reporting crime in the store;
Third persons with access to personal data in connection with their activities and services provided jointly with Al Amar Perfumery House.
1. We use the following Cloud Services and Hosting Providers: ............... ..:
Supplier: ......................................................... ..
2. Courier companies for delivery:
Courier delivery companies: Econt
3. State authorities and institutions in connection with inspections carried out by them in accordance with legal requirements and restrictions;
As regards private entities, we require and enforce these third parties to apply all technical and organizational measures to protect this data. .
ADDRESS SHOP:
If you want to experience the magic of Eastern fragrances, visit our shop in Sofia:
8 Viskyar Planina Street
Opening hours: Monday to Saturday from 10:00 to 20:00,
Sunday - Holiday Day;
If you have any questions, do not hesitate to contact us through the contact form or by phone: 0889 84 65 00 at 10.00. until 17.00;